Customer Service Skills

Course Overview

The course aims to improve communication with the customer at all levels whilst raising awareness of the impact of poor service.

Virtual

Classroom

Drama-based learning

Audience

The course is suitable for delegates who deal either directly on the ‘front line’ of customer service or who have responsibility within an organisation for making it happen.

Can I apply for this course?

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Some of the requirements may be:

Typically have five GCSEs at Grade C or higher.
Have been a resident in the UK/ Level 5 EEA/EU for the last 3 years.
Have Level 2 English and Maths or equivalent.
Be able to meet the programme modules through their job role.

Progression Opportunities

All of the courses we offer at SNE are aimed to help progress your continuous professional development.

On completion, you will be able to apply for the appropriate level of professional membership aligned with this apprenticeship, dependent on the qualification chosen.

Interested in working with us?

Get in touch with one of our experts now. They will be able to advise you the best route for you or your business.

Get in Touch