The course aims to improve communication with the customer at all levels whilst raising awareness of the impact of poor service.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. Some of the requirements may be:
All of the courses we offer at SNE are aimed to help progress your continuous professional development.
On completion, you will be able to apply for the appropriate level of professional membership aligned with this apprenticeship, dependent on the qualification chosen.